Support
For account, access, billing, privacy or technical questions, contact:
When contacting support
Include the email address used for your account and a short description of the issue. Do not send passwords, full card numbers, authentication codes or other sensitive credentials.
Billing questions
If your account has an active Stripe customer profile, use the billing controls in your account where available for subscription management. For an access problem after a successful payment, contact support and include the approximate purchase time.
Prediction questions
Published picks are generated through the service's model and publication process. Support cannot change a published selection after publication or retroactively replace a losing pick.
Response time
We aim to respond as soon as reasonably possible. Response times may vary, especially outside normal working hours.